Contact
Meet Micky
With over 15 years of experience working with Children and Young People with Special Educational Needs and Disabilities (SEND), I am deeply committed to ensuring that every child and young person receives the correct information, advice and advocacy they need to thrive.
My professional expertise is underpinned by a strong academic and legal foundation, including a Bachelor of Arts (Hons) in Community and Youth Studies, a Level 4 NVQ Diploma in Advice and Guidance, and successful completion of the IPSEA Legal Training Programme (Levels 1–3). These qualifications enhance my practice and ensure I provide accurate, legally informed and high‑quality information, advice and support to children, young people and their families.
I’m driven by a simple goal to make the SEND world easier to navigate, fairer, and more empowering for all children, young people and families.
Opening Times
Monday – Friday from 9.30am – 4.30pm
Email us
Call Us
01429 284876 (24hr voicemail system)
Please note: You will be redirected to email us, so an initial telephone call or a Microsoft Teams virtual appointment can be offered to provide tailored information, advice, and support.
We aim to respond to all queries as promptly as possible and appreciate your patience. Please be aware that we are currently a single‑person service, and our typical response time is approximately 10 working days.
To help us manage enquiries effectively, we kindly ask that you avoid sending multiple follow‑up messages within this timeframe. If you have not received a response after the advised period, please feel free to contact us again.
If we are unavailable, you may wish to contact the National Contact Helpline by calling 0808 808 3555 or by visiting their website for further support in our absence.
Access further support
Please complete the form below and you’ll be directed to the right support for you.
You can also register your interest for one of our upcoming events.
We aim to respond to all queries as quickly as possible and appreciate your patience. Please note that we are currently a single-person service, which means our response time is approximately 7–10 working days.
We kindly ask that you avoid sending multiple follow-up messages within this timeframe. If you have not received a response after the advised period, please feel free to contact us again.
Alternatively, if we are not available you may wish to contact the National Contact Helpline by calling 0808 8083555 or visit their website (contact.org.uk) in our absence.
Once this form is completed, it will be sent it directly to sendiass@hartlepool.gov.uk and will self-delete from the website.
Share your experience
As someone who has used or is still currently using the service, we would be grateful if you could spare a few minutes of your time to tell us about your experience of the service and how we can make improvements.
